Help Center
How can we help you ship?
Step-by-step articles, troubleshooting and direct human support — most organizers find an answer in under a minute.
Browse by topic
Tickets & Tiers
Create tiers, set capacity, pause sales, issue refunds.
18 articles
Payouts
Bank, PayPal and Wise setup in NGN, CAD and USD.
12 articles
Attendees & Check-In
Buyer lists, QR scanning, exports and CSV uploads.
9 articles
Marketing Studio
AI campaigns for IG, TikTok, email and SMS.
14 articles
Organizer Settings
Brand, team, notifications and account.
11 articles
Security & Privacy
Roles, RLS, audit trails and data export.
7 articles
Frequently asked
How do I get paid for ticket sales?+
Open Settings → Payouts, choose your method (Bank, PayPal or Wise) and currency (NGN, CAD or USD), then save. Payouts auto-release after the event clears the dispute window.
Can I change my event after publishing?+
Yes. Title, description, cover, schedule and tiers stay editable. Buyers are notified automatically when a material change is made (date, venue, refund policy).
What fees does Eventlad charge?+
Free events are free. Paid tickets are 2.9% + $0.30 per ticket. There are no monthly fees, no setup fees, and no charge until a paid ticket sells.
How do refunds work?+
Refund a single ticket from the Attendees screen, or refund a whole order from Tickets → Orders. Funds return to the original payment method within 5–10 business days.
Is my data safe?+
Yes. Every table is protected by row-level security, payouts are audited and you can export your full dataset at any time from Settings → Data.
Do attendees need an account?+
No. Buyers can check out as guests; we email tickets and QR codes. Optional accounts let them re-download tickets and follow organizers.
Still stuck? Talk to a human.
Our organizer success team replies in under 2 hours during business days.
Contact Support